Firmware Update Procedure Gefen EXT-DSC v2.2.6
Gefen periodically publishes new firmware versions for the Digital Signage Creator. These new versions are free to all customers and will improve the performance and reliability of your Digital Signage Creator. We recommend that you always update your Digital Signage Creator to the latest firmware as soon as it becomes available. The latest firmware information is available in the Release notes page.
Before changing any firmware, always make a Backup of your device settings.
Power outages and other events may cause the Digital Signage Creator firmware to become corrupted. See the "Firmware Update" section for instructions on reinstalling the Digital Signage Creator firmware.
The incremental update ("upgrade") from the Gefen update server is the most common way to upgrade your firmware. To perform the update procedure, the Digital Signage Creator must be connected to the Internet.
The EXT-DSC content and settings are preserved on the device.
It is not possible to choose which firmware version to install. If the firmware from the specified source path is newer than the existing one, then you can update your Digital Signage Creator firmware.
To check if a new version of the firmware is available for your Digital Signage Creator, follow the steps below:
If the Digital Signage Creator is not connected to the Internet, refer to the "Alternative Firmware update methods" section.
Firmware available for update
Upgrading via the WEB Configuration Interface can take a while depending on many factors:
Update failed - the most probable source of this error is that your Digital Signage Creator couldn't contact the update server. Check your Internet connection and that your network setup is correct.
Error messages concerning firmware:
Alternative Firmware update methods
If you are still unable to upgrade the firmware via the Internet, try one of the following solutions:
Updating from your local server
NOTE: There is a known incompatibility when updating firmware hosted with IIS 7. IIS does not allow certain characters in file names, some of which are included in the paths of the update files. This is an IIS limitation.
Installing firmware from the recovery console
Updating from a USB flash drive
Reverting to factory firmware
If the factory firmware is not available, use the installation procedure based on PKG files.
To restore the factory defaults without reinstalling the firmware, see the Reset to factory default settings page.
Installing a specific Firmware
The EXT-DSC firmware versions are available as a full package (PKG format) here: 2.2.6_PKG.zip
Please contact Gefen support for credentials.
Error messages concerning firmware
"tar: gzip: Cannot write: Broken pipe"
"Could not recover firmware image package file"