Warranty and Return Policy

Warranty

Core Brands, LLC warrants the equipment it manufactures to be free from defects in material and workmanship. If Gefen equipment fails because of such defects and Core Brands is notified within the specified warranty period* from the documented** date of purchase, Core Brands will, at its option, repair or replace the equipment, provided that the equipment has not been subjected to mechanical, electrical, or other abuse or modifications. This warranty is in lieu of all other warranties expressed or implied, including without limitation, any implied warranty or merchantability or fitness for any particular purpose, all of which are expressly disclaimed. Warranty period begins on the date of purchase by the original end-purchaser, as indicated on the proof of purchase document**. This Limited Warranty extends to the original end-user purchaser of the product, and is not transferrable to any subsequent purchaser(s) or owner(s). Customers outside the continental United States of America are responsible for shipping charges to and from Core Brands.

* Warranty period:

Passive Copper Cables and Accessories without any electronic circuitry: 30 days. Cables and Accessories must be in their original condition.

Electronics: 2 years unless specified otherwise.
                    3 years if specifically noted as such on the CoreBrands.com portal or Gefen.com website                          product page. Valid only for documented** purchases made on or after March 29, 2017 only.


                    ** Proof of purchase must be a receipt or written document, deemed acceptable by
                    Core Brands.
   

Requesting an RMA


An RMA number must be obtained prior to returning any product for repair or replacement.  Please contact us at support@gefen.com or 1.800.472.5555 for further instructions.
 

Returns for Credit

  • All returns must reference an RMA number. Packages returned without an RMA number
    may be refused.
  • Return packages must be properly packaged for return shipment. Any damages resulting from improper packaging are subject to a restocking fee.
  • In order to obtain a full refund of the purchase price, returns must be requested within 30 days of the initial purchase date from your Gefen authorized resellers/distributors.
  • All returns requested after 30 days, but no later than 60 days of purchase date are subject to a 15% restocking fee.
  • Core Brands reserves the right to inspect the product condition and may apply an additional 5% restocking fee for any excessive damage or wear.
  • In order to receive a credit on copper cables, the cables must be unopened.

All returns must include every component originally shipped with the products (power supplies, remotes, cables, etc.). The cost of any missing accessory will be deducted from the original purchase amount.

 

 

Returns for Goods Purchased through Dealers/Distributors:

  • All returns for credit/exchange must go through the original dealer/distributor the goods were purchased from. Core Brands cannot issue any credit for any Gefen merchandise not purchased directly from Core Brands.
  • Core Brands can directly issue an RMA number for repair returns only for all goods purchased through a dealer/distributor.
  • Proof of purchase may be required to accept an RMA request as a "warranty" repair.